Where can I get support for my product?
For questions related to product support we recommend you to visit Gametrix Support Center, where you can also submit a request.
Shipping & Delivery
Where do you ship your products?
We ship our products to the Europe (including UK, Switzerland). If you have trouble having our products shipped to you, please contact our customer service team at firstname.lastname@example.org.
What is the shipping price?
We offer absolutely FREE delivery in Europe.
How long will it take to get my order?
The delivery usually takes about 2-6 days. However, you can check the exact delivery estimates here: Shipping Page
What type of payments do you accept?
We accept PayPal and credit/debit cards (Visa, Mastercard) via the GoPay payment gateway.
You can also make your payment directly into our bank account (bank transfer):
Name of the Bank: KOMERCNI BANKA, a.s.
Address of the Bank: Na Prikope 33, 114 07 Praha 1 P.O. BOX 839, Czech Republic
BIC / SWIFT: KOMBCZPPXXX
Please use your Order ID as the payment reference.
Returns & Warranty
Can I return an item bought from your online store?
If you bought a product from the Gametrix online store, you have the right to cancel and return your order within 14 days, for any reason and with no justification.
What is the warranty for the Gametrix products?
Each Gametrix product has a standard 2-year (24 months) limited consumer warranty, under which we will replace or repair item if it is defective. For further information, please see our Warranty Policy.